If a MacQuisition dongle or SSD device appears to have a hardware failure, it might just need to be erased to a fresh state. Please follow the steps below:
1- Open the Finder app on macOS and select on the MQLICENSE partition.
2- Copy the .BBTLicense file from the MQLICENSE partition to your desktop.
NOTE- the .BBTLicense file is a hidden file. To reveal hidden files on macOS, use the three shortcut keys SHIFT + CMD + . (period)
3- Open the Disk Utility app (found in the Applications → Utilities folder).
4- Select the MacQuisition device at the parent disk level.
NOTE- to show devices on macOS Mojave or Catalina, click on the [View] menu and choose [Show all Devices].
5- Click on the Erase tab.
6- Erase the device with the format OS X Extended (Journaled).
7- Copy the .BBTLicense from your desktop onto the erased device.
8- Download the MacQuisition updater app from the Software Downloads page.
9- Launch the MacQuisition Updater app, enter the admin credentials, then click on the Update Now button.
NOTE- if you are using macOS Catalina 10.15, you will need to give the updater app 'Full Disk Access'. You can find the instructions here.
10- The MacQuisition updater app will detect the license file and install the application onto the erased device.
11- After the updater app completes, launch the MacQuisition app from the Application volume to make sure MacQuisition launches properly and detects the license.
NOTE- if you are launching MacQuisition on macOS Catalina 10.15, you will need to follow additional instructions from here in order for MacQuisition to detect the license file.
If you need further assistance, email email@example.com.