It is not mandatory to register a software dongle or SSD device, however it does make it easier for us to contact the end user for product updates and renewals.
If you have a new dongle or have taken over a dongle from a new assignment, please follow the steps below.
1- Download the License Manager app from the Software Downloads page here
Note: For MacQuisition, you will need to download the License Manager app for macOS (click on blue apple icon) and use a Mac computer.
2- install and open the License Manager app
Note: If you have BlackLight, Mobilyze, or MacQuisition running, please quit the software before opening the License Manager app.
3- Insert the dongle or SSD device into the USB port
4- Type or paste your First Name, Last Name, and Email address into the fields and then click on the Update button
5- Quit the License Manager app
If your email address does not match a BlackBag web account, you may have to repeat step 4 above a second time for the record to be created in our database. If you do not have a BlackBag web account and would like one, you can create an account here.
Contact email@example.com if you need further assistance.