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My organization purchased a renewal, how do I update the license on my dongle?

Support Team
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Thank you for your license renewal! If the renewal was purchased in 2019, please follow the steps below. If the renewal was purchased in 2018, skip down to the second section of this article to follow the legacy instructions. 

2019 License Renewals

1- Download and install the License Manager app from the Software Downloads page here.

*IMPORTANT*- MacQuisition dongles and SSD devices, will need to be updated with a Mac running 10.11 (El Capitan) or newer. The License Manager on Windows OS, will not detect a MacQuisition dongle. 

 

2- Quit any running BlackBag software applications.

 

3- Open the License Manager app and insert the dongle

NOTE- only attach one USB dongle/device at a time

 

4- Click on the Check button

 

A message "License successfully updated" will appear and the new expiration date will be displayed. If this does not occur, close and re-open the License Manager app and click on the Check button again. 

 

If you want to register the dongle, enter your First Name, Last Name, and Email address into the fields and click on the Check button. 

 

2018 License Renewals - Legacy method

Dongles that were renewed in 2018 will need to be licensed using the 2018 method by following the Legacy instructions and using the Dongle ID Retriever app. 
 
You can find the instructions and the link to download the Dongle ID Retriever app by going to the Dongles web page here and clicking on the blue button titled “Legacy Dongle Registration Instructions”. 
 

 
 
The legacy instructions will ask for your dongle ID and the renewal activation code. The renewal activation code was emailed in 2018. If you do not have the activation code email, it was sent to the person who purchased the renewal.
Please contact support@blackbagtech.com or sales@blackbagtech.com if you need the email to be sent again.
 
 

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