Thank you for your license renewal! If the renewal was purchased in 2019, please follow the steps below. If the renewal was purchased in 2018, please email your dongle ID to firstname.lastname@example.org or email@example.com.
1- Download and install the License Manager app from the Software Downloads page here.
*IMPORTANT*- MacQuisition dongles and SSD devices, will need to be updated with a Mac running 10.11 (El Capitan) or newer. The License Manager on Windows OS, will not detect most MacQuisition dongles.
2- Quit any running BlackBag software applications.
3- Open the License Manager app and insert the dongle
NOTE- only attach one USB dongle/device at a time
4- Click on the Update button
A message "License successfully updated" will appear and the new expiration date will be displayed. If this does not occur, close and re-open the License Manager app and click on the Update button again.
If you want to register the dongle, enter your First Name, Last Name, and Email address into the fields and click on the Update button.
For additional assistance, please contact the Support Team firstname.lastname@example.org .