First, we always recommend placing the device in Airplane Mode before handling and collecting data. Airplane mode can be found in Settings.
1- To collect an iPhone or iPad, simply connect the device to a Windows or Mac computer using a genuine Apple cable.
NOTE: Many non-Apple cables, including cables provided by other forensic tools, are not compatible with Mobilyze or BlackLight.
2- If the Apple Mobile Device support is installed properly on the Windows or Mac computer, the operating system will detect the attached iPhone/iPad and the device will display a message, "Trust This Computer?"
3- Tap on the Trust button. The iOS device is ready to be collected.
If you "Trust" the computer and the software does not detect the device, go to the this troubleshooting article.